Context

During the summer of 2025, I was a remote Product Design Intern at Goodnotes on the Product Discovery and Strategy team for 3 months. I then did contract work with them for an additional 6 months. I collaborated with senior and principal designers, product managers, engineers, and researchers to conceptualize the future of note-taking technology.

My role

I led global user research to help expand Goodnotes beyond education into professional workflows, uncovering pain points around meeting notes, collaboration, and context sharing. These insights informed AI-assisted workflow concepts that reduced repetitive organization while preserving user control.

I also contributed to Goodnotes' Android and Chromebook expansion, where I combined qualitative research with retention data to challenge the team's initial feature-parity strategy. By correlating user interviews with behavioral data, I helped demonstrate that performance issues such as pen latency, slow loading, and poor tool discoverability were stronger drivers of early churn than missing features. This cross-functional research helped realign product priorities toward foundational usability improvements, creating a stronger platform for long-term growth and feature adoption.

Due to the confidentiality agreements, long lead time, and the proprietary nature of the work we conduct, I am unable to share any other details about the projects or data.

However, here are some moments from my internship, featuring dinner with the Japan Goodnotes Team, Google x Goodnotes Testapalooza, and lots of Goodnotes Swag 😎